A landlord you can rely on
We manage all our properties directly. That means a real person to contact, honest communication, and a genuine commitment to keeping your home in good condition.
What you can expect from us
Fast Repairs
Urgent maintenance is addressed within 24 hours using trusted, qualified tradespeople — managed directly by our team with no middlemen.
A Named Contact
You'll always have a direct number and email for your property manager. No call centres, no ticketing systems, no being passed between departments.
Safe, Compliant Homes
Gas safety certificates, electrical installation reports, and EPC ratings — all current, every year, without exception.
Honest Timelines
If something needs to be fixed, we'll give you a realistic timeframe and stick to it. If circumstances change, we'll let you know straight away.
Well-Maintained Homes
We carry out regular property checks and proactive maintenance — not just reactive fixes. Our properties are managed to a standard we're proud of.
Transparent Communication
Clear notice before inspections, honest updates on any changes to your tenancy — you'll never be left wondering what's happening with your home.
What to expect, and when
| Issue Type | Example | Target Response | Target Resolution |
|---|---|---|---|
| Emergency | Gas leak, flooding, complete heating failure, unsafe electrics | Within 2 hours | Same day |
| Urgent | Boiler breakdown, partial heating failure, major plumbing issue | Within 4 hours | Within 24 hours |
| Routine | Dripping tap, door handle, minor repair | Within 1 business day | Within 5 days |
| Planned | Redecoration, planned upgrades, seasonal checks | Agreed in advance | As scheduled |
Report a maintenance issue
Call us directly
For urgent or emergency issues, always call first. We're available during office hours and have an emergency line out of hours.
Email your property manager
For routine maintenance or non-urgent queries, email is ideal. Include your address, a description of the issue, and a photo if you have one.
Out of hours emergencies
Emergency issues don't wait for business hours. Our out-of-hours line ensures a response for genuine emergencies around the clock.
Contact your property manager
Your named property manager's contact details are on your tenancy agreement and any correspondence from us.